FAQ's
Frequently Asked Questions
1 Why use self storage:-
Moving home
Work from home storage space
Renovation
Declutter
Down-sizing
Long-term/Temporary
Student
2 How long?
There is no minimum contract, all we ask is that you give a minimum 14 days notice.
Larger discounts available for longer rentals.
3 Security?
24 hours CCTV
All units individually self contained, no gaps. Customer own padlock.
Entry to Self storage warehouse via coded electronic access with individual PIN codes during agreed hours only.
4 Insurance?
£100 maximum liability insurance is included.
Further cover is available at competitive prices on our website.
If you wish to use your own insurance, please send us a copy; minimum levels of cover apply.
5 Assistance?
We supply 15mins free 'helping hands' on initial move in
Forklift assistance can also be arranged, both subject to prearrangement.
Trolleys available on site for customer's own use.
6 Prohibited items?
(a) food or perishable items unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustibles, explosives and/or flammables including but not limited to gas, paint, petrol, oil, cleaning solvents, compressed gases or chemicals; (d) firearms, weapons and/or ammunition; (e) radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item(s) that emits fumes or odours and/or are environmentally harmful or that are a risk to the Goods or those of others and/or property of any person; (g) any illegal item(s) or items/substances obtained illegally such as illicit (counterfeit/smuggled) or unlicensed or unsafe items (including but not limited to tobacco, alcohol, toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) currency, deeds and securities; and (i) items which are unique in nature and/or where their value to You cannot be assessed on a financial basis.
7 Access and Opening hours?
We do not offer 24 hour access, but we may be able to offer access outside of standard opening hours at the Manager's discretion.
Please refer to website for up to date opening hours, but they are generally:-
Monday - Friday 8.00 to 17.00
Saturday
Sunday
Bank Holidays
Closed Christmas Day, Boxing Day, New Year's Day and Easter Sunday.
8 Payment methods?
Monthly Direct Debit with credit or debit card.
Unfortunately we do not accept cash under any circumstances.
9 Price match?
Yes we do, please send details of like for like quotes and we will aim to beat it.
10 Deposit?
11 Pets allowed?
No, pets are not allowed. Guide dogs are allowed.
12 Packing items?
Please see our store for items such as padlocks and boxes available for purchase.
13 Hidden Costs?
No, there are no hidden costs, but if customer is late with payment, there may be additional bank charges applied.
14 Credit Checks?
15 ID Checks?
2 forms of ID are required:-
Photo ID - a valid passport or valid full UK Photocard Driving Licence
plus
Proof of UK address - recent bank statement or utitility bill from the last 3 months.
Moving in Day?
13 Privacy notice?
We process Data in accordance with the UK retained version of the EU General Data Protection Regulation, the Data Protection Act 2018 and all associated laws. Details on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our website
1 Why use self storage:-
Moving home
Work from home storage space
Renovation
Declutter
Down-sizing
Long-term/Temporary
Student
2 How long?
There is no minimum contract, all we ask is that you give a minimum 14 days notice.
Larger discounts available for longer rentals.
3 Security?
24 hours CCTV
All units individually self contained, no gaps. Customer own padlock.
Entry to Self storage warehouse via coded electronic access with individual PIN codes during agreed hours only.
4 Insurance?
£100 maximum liability insurance is included.
Further cover is available at competitive prices on our website.
If you wish to use your own insurance, please send us a copy; minimum levels of cover apply.
5 Assistance?
We supply 15mins free 'helping hands' on initial move in
Forklift assistance can also be arranged, both subject to prearrangement.
Trolleys available on site for customer's own use.
6 Prohibited items?
(a) food or perishable items unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustibles, explosives and/or flammables including but not limited to gas, paint, petrol, oil, cleaning solvents, compressed gases or chemicals; (d) firearms, weapons and/or ammunition; (e) radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item(s) that emits fumes or odours and/or are environmentally harmful or that are a risk to the Goods or those of others and/or property of any person; (g) any illegal item(s) or items/substances obtained illegally such as illicit (counterfeit/smuggled) or unlicensed or unsafe items (including but not limited to tobacco, alcohol, toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) currency, deeds and securities; and (i) items which are unique in nature and/or where their value to You cannot be assessed on a financial basis.
7 Access and Opening hours?
We do not offer 24 hour access, but we may be able to offer access outside of standard opening hours at the Manager's discretion.
Please refer to website for up to date opening hours, but they are generally:-
Monday - Friday 8.00 to 17.00
Saturday
Sunday
Bank Holidays
Closed Christmas Day, Boxing Day, New Year's Day and Easter Sunday.
8 Payment methods?
Monthly Direct Debit with credit or debit card.
Unfortunately we do not accept cash under any circumstances.
9 Price match?
Yes we do, please send details of like for like quotes and we will aim to beat it.
10 Deposit?
11 Pets allowed?
No, pets are not allowed. Guide dogs are allowed.
12 Packing items?
Please see our store for items such as padlocks and boxes available for purchase.
13 Hidden Costs?
No, there are no hidden costs, but if customer is late with payment, there may be additional bank charges applied.
14 Credit Checks?
15 ID Checks?
2 forms of ID are required:-
Photo ID - a valid passport or valid full UK Photocard Driving Licence
plus
Proof of UK address - recent bank statement or utitility bill from the last 3 months.
Moving in Day?
13 Privacy notice?
We process Data in accordance with the UK retained version of the EU General Data Protection Regulation, the Data Protection Act 2018 and all associated laws. Details on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our website